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Community Member
Dave196
Community Member
May 6, 2026 11:15 AM UTC
Question

unlimited data

I have just recently changed my contract to unlimited data, and since then some apps will not completely open due to i.d proxy and the signal is very intermittent

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 6, 2026 11:23 AM UTC

    Hi ​@Dave196,

     

    I am so sorry to hear of the issues that you are facing with your services. Please try the steps below, depending on the type of phone you have:

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     
    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

    Your iPhone should now recognise the SIM and verify your number.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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