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Up until now, recent slow data speeds compared to roaming Telekom Germany SIM

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Slow speeds being experienced in my area on ID (Three) but Telekom Germany customers roaming on the same mast in the same location using the same speed test servers are unthrottled, what are they upto? My 3 Home Broadband SIM also running slow tonight.

Could this be a sign that 3’s MVNOs (like id) are now being throttled like Pay as you go customers! Anyone else having this too!?

Gemma M

iD Mobile Employee

Hi @rwilliams_91,

I’m sorry to hear about the slow speeds you’ve been experiencing, especially when other customers connected to the same mast appear to be receiving better performance.

iD Mobile runs on the Three network, but mobile data speeds can vary depending on factors such as network congestion, location, available capacity and temporary traffic management. A strong 4G or 5G signal also doesn’t necessarily guarantee a particular data speed.

We wouldn’t be able to confirm from the Community that your service is being deliberately throttled because you’re an iD Mobile customer.

We’d recommend checking both the coverage and network status for your location to see whether there are any known issues or maintenance: https://www.idmobile.co.uk/help-and-support/coverage

If you’re consistently experiencing unusable speeds, particularly if this happens at specific times or locations, please contact our Live Chat team. They can investigate the service further and raise this with our Technical Team where necessary: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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