Hi ​@ed12, 

Thank you for reaching out.

iD Mobile uses the Three UK network, so it isn't possible to connect your SIM to the Vodafone network for normal service.

If you're experiencing coverage issues, we'd recommend trying the following first:

• Set your handset to 4G/LTE only, as this can often provide a more stable connection where 5G coverage is limited or inconsistent.
• Restart your handset after changing the network mode.
• Turn Airplane Mode on for around 60 seconds, then switch it back off to refresh your connection.

If the issue continues after trying the above, please contact us via Live Chat or send us a direct message through one of our social media platforms so we can investigate your coverage further.

Owethu

Thanks for the reply, but as three has  ow merged with Vodafone and three customers can make use of the Vodafone network,it would seem.logical the id customers should be able to do the same 

Hi ​@ed12,

Thanks for coming back to us.

We completely understand your point, and we're sorry for any inconvenience this has caused.

At the moment, iD Mobile customers aren't able to access the Vodafone network in the same way, despite the merger. We appreciate your feedback, though, and we'll be sure to raise your suggestion internally for consideration.

Regards,

Gemma M

The iD Mobile Social Media Team