veey poor signal

Forum|Forum|11 months ago
September 18, 2025
7 replies
87 views

Hi, I’ve recently joined ID mobile. I’m experiencing ridiculously poor signal in my work place. I have never ever had issues with my previous provider. It worries me as my children would not be able to contact me if there was an emergency and I have also missed important calls due to this. the issue isn’t with the phone. Is anyone able to offer advice or if they have had the same sort of issue, what was done (if anything) to rectify this?
Thanks

Tyler C

iD Mobile Employee

Hi there @Sam_warne, sorry to hear that. What’s the full postcode and what phone do you have please?

Thanks,

Tyler

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S

Sam_warneAuthor

New Contributor

Hi Tyler

ip4 5pd

iPhone 16

Tom

iD Mobile Employee

Hi @Sam_warne

Taking a look the area of IP4 5PD is a patchy and weak zone for our signal, we’d expect this area and potentially areas around it to have some issues, sorry.

Tom

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Sam_warneAuthor

New Contributor

Do you have a number I can call to discuss this? I spend an awful lot of time here and it concerns me I cannot be contacted.

Tyler C

iD Mobile Employee

Hi there @Sam_warne, we don’t have a general customer service phone-line I’m afraid, and we’re not an instant response team here, so our response times will vary. If you require instant replies, then ask to speak to an agent via our live-chat:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

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Sam_warneAuthor

New Contributor

I tried that. Took me ages to get to speak to an actual person. They gave me instructions to try. Did that, it didn’t work but by then I had lost the chat! It’s a really frustrating system id mobile has

Tyler C

iD Mobile Employee

Hi there @Sam_warne, sorry you feel this way.

What instructions were you given thus far that didn’t work?

Thanks,

Tyler

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