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Question

veey poor signal

  • September 18, 2025
  • 7 replies
  • 83 views
S
New Contributor

Hi, I’ve recently joined ID mobile. I’m experiencing ridiculously poor signal in my work place. I have never ever had issues with my previous provider. It worries me as my children would not be able to contact me if there was an emergency and I have also missed important calls due to this. the issue isn’t with the phone. Is anyone able to offer advice or if they have had the same sort of issue, what was done (if anything) to rectify this? 
Thanks 

    7 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 19, 2025

    Hi there ​@Sam_warne, sorry to hear that. What’s the full postcode and what phone do you have please?

     

    Thanks,

    Tyler

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    S
    New Contributor
    • Sam_warne
    • Author
    • New Contributor
    • September 19, 2025

    Hi Tyler 

    ip4 5pd 

    iPhone 16 

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • September 21, 2025

    Hi ​@Sam_warne 

     

    Taking a look the area of IP4 5PD is a patchy and weak zone for our signal, we’d expect this area and potentially areas around it to have some issues, sorry.

     

    Tom

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    S
    New Contributor
    • Sam_warne
    • Author
    • New Contributor
    • September 21, 2025

    Do you have a number I can call to discuss this? I spend an awful lot of time here and it concerns me I cannot be contacted. 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 23, 2025

    Hi there ​@Sam_warne, we don’t have a general customer service phone-line I’m afraid, and we’re not an instant response team here, so our response times will vary. If you require instant replies, then ask to speak to an agent via our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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    S
    New Contributor
    • Sam_warne
    • Author
    • New Contributor
    • September 23, 2025

    I tried that. Took me ages to get to speak to an actual person.  They gave me instructions to try. Did that, it didn’t work but by then I had lost the chat! It’s a really frustrating system id mobile has

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 24, 2025

    Hi there ​@Sam_warne, sorry you feel this way.

     

    What instructions were you given thus far that didn’t work?

     

    Thanks,

    Tyler

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