Question

Very bad signal ! I cannot use my phone ! peterborough.

Forum|Forum|7 hours ago
May 25, 2026
1 reply
14 views

K.D.
Community Member

Hi.i've got samsung s23 ultra.My signal is really bad since i've paid my phone off,it went that bad-i cant even ring or text when ever i really needed,never mind internet, its terrible.i dont know what shill i do couse i rang them up couple times and explained my situation all they did is changed my sim card twice but that doesnt help ,i still cant use my phone like satnav when i need to drive it really puts me down i feel lost .My contract is for 24 month so i cant even cancel it .please help !!!

+8

Owethu M
iD Mobile Employee
Forum|Forum|6 hours ago
May 25, 2026

Hi @K.D.,

We’re very sorry to hear that you have been experiencing such poor signal and service on your Samsung S23 Ultra, especially after already contacting us previously and trying replacement SIM cards without improvement. We completely understand how frustrating and stressful this must be, particularly when you are unable to reliably make calls, send texts, or use important services such as navigation whilst driving.

Please try the following troubleshooting steps, as these can sometimes help improve connection stability and network performance:

Restart the handset completely
Turn Airplane Mode ON for 60 seconds, then OFF again
Ensure the handset software is fully up to date:
- Settings > Software Update

We would also recommend manually setting the handset to 4G/LTE only temporarily:

Settings
Connections
Mobile Networks
Network Mode
Select LTE/4G

Please also:

Ensure Mobile Data is enabled
Turn Wi-Fi Calling OFF temporarily for testing
Reset the network settings:
- Settings > General Management > Reset > Reset Network Settings
Remove and reinsert the SIM card carefully
Test the handset outdoors where possible to compare signal performance

If available, please also test:

Your SIM in another handset
Another SIM in your Samsung S23 Ultra

If the troubleshooting does not improve the service, please contact us again via Live Chat or direct message through our social media platforms so that further investigation can be completed.

Owethu