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Community Member
MarkStenton
Community Member
September 23, 2026
Question

Very poor signal

My wife, daughter and I have had a very poor/absent signal at home  (north of York) over the last few days. We previously had an excellent signal. The Three coverage states that work is going on in our area but other Down Checker sites report no issues. Does anyone have  information  how long this may last?

Thanks

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 24, 2026

    Hi ​@MarkStenton,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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