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New Contributor
September 24, 2025
Question

very poor signal strength

  • September 24, 2025
  • 9 replies
  • 103 views

I have very poor signal strength at home despite the coverage checker stating it to be excellent within this location 

 

    9 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 25, 2025

    Hey there ​@Mark Bryan, what’s the full postcode and what device do you have please?

     

    Thanks,

    Tyler

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    New Contributor
    September 25, 2025

    Hi, unfortunately not, however the postcode is DE64PP where the signal is very poor / virtually non existent.

    The coverage and status checks do not highlight a problem within this location, however been using the ID SIM card for 2 weeks now without luck

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 27, 2025

    Can you try switching to 4G only to see if that helps? Do you have Wi-Fi calling and VoLTE enabled ​@Mark Bryan ?

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    New Contributor
    September 27, 2025

    Hi

    Yes, tried switching to 4G and tried volte on and off without success unfortunately....think I'm going to change to Vodafone network as I know that works etc

    Thanks 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 27, 2025

    I understand that ​@Mark Bryan 

    Three have merged with Vodafone so services should be improving; however, this is not an instant thing.

    We would be happy to look into this issue further with you if you like?

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    New Contributor
    September 27, 2025

    Hi

    Thanks for the response.

    Yes, would appreciate if you can look into it and let me know if at all possible in the next few days.

     

    Thanks 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 27, 2025

    No problem ​@Mark Bryan 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

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    New Contributor
    September 2, 2026

    For last couple of weeks, Signals are too weak at my home that I can’t receive or make a call, it wasn’t happening before 

    iD Mobile Employee
    September 7, 2026

    Hi ​@Aqeel Aslam.

     

    Thank you for your post. I am sorry to hear that your signal strength has been weak over the past couple of weeks.

     

    Can you please check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage.


    Also try removing and reinserting your SIM card


    If possible, try your SIM in another phone; this will help determine whether the issue lies with the handset or the SIM itself.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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