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Question

very poor signal strength

  • September 24, 2025
  • 7 replies
  • 64 views

I have very poor signal strength at home despite the coverage checker stating it to be excellent within this location 

 

7 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 25, 2025

Hey there ​@Mark Bryan, what’s the full postcode and what device do you have please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 25, 2025

Hi, unfortunately not, however the postcode is DE64PP where the signal is very poor / virtually non existent.

The coverage and status checks do not highlight a problem within this location, however been using the ID SIM card for 2 weeks now without luck


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 27, 2025

Can you try switching to 4G only to see if that helps? Do you have Wi-Fi calling and VoLTE enabled ​@Mark Bryan ?


  • Author
  • New Contributor
  • September 27, 2025

Hi

Yes, tried switching to 4G and tried volte on and off without success unfortunately....think I'm going to change to Vodafone network as I know that works etc

Thanks 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 27, 2025

I understand that ​@Mark Bryan 

Three have merged with Vodafone so services should be improving; however, this is not an instant thing.

We would be happy to look into this issue further with you if you like?


  • Author
  • New Contributor
  • September 27, 2025

Hi

Thanks for the response.

Yes, would appreciate if you can look into it and let me know if at all possible in the next few days.

 

Thanks 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 27, 2025

No problem ​@Mark Bryan 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.