Hey there ​@Mark Bryan, what’s the full postcode and what device do you have please?

Thanks,

Tyler

Hi, unfortunately not, however the postcode is DE64PP where the signal is very poor / virtually non existent.

The coverage and status checks do not highlight a problem within this location, however been using the ID SIM card for 2 weeks now without luck

Can you try switching to 4G only to see if that helps? Do you have Wi-Fi calling and VoLTE enabled ​@Mark Bryan ?

Hi

Yes, tried switching to 4G and tried volte on and off without success unfortunately....think I'm going to change to Vodafone network as I know that works etc

Thanks 

I understand that ​@Mark Bryan 

Three have merged with Vodafone so services should be improving; however, this is not an instant thing.

We would be happy to look into this issue further with you if you like?

Hi

Thanks for the response.

Yes, would appreciate if you can look into it and let me know if at all possible in the next few days.

Thanks 

No problem ​@Mark Bryan 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.