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very poor signal strength

Forum|Forum|1 year ago
September 24, 2025
11 replies
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I have very poor signal strength at home despite the coverage checker stating it to be excellent within this location

Best answer by Marquerita T

Hi @Aqeel Aslam.

Thank you for your post. I am sorry to hear that your signal strength has been weak over the past couple of weeks.

Can you please check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage.

Also try removing and reinserting your SIM card

If possible, try your SIM in another phone; this will help determine whether the issue lies with the handset or the SIM itself.

Thanks,

Marquerita

The iD Mobile Team

Tyler C

iD Mobile Employee

Hey there @Mark Bryan, what’s the full postcode and what device do you have please?

Thanks,

Tyler

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M

Mark BryanAuthor

New Contributor

Hi, unfortunately not, however the postcode is DE64PP where the signal is very poor / virtually non existent.

The coverage and status checks do not highlight a problem within this location, however been using the ID SIM card for 2 weeks now without luck

Siân W

iD Mobile Employee

Can you try switching to 4G only to see if that helps? Do you have Wi-Fi calling and VoLTE enabled @Mark Bryan ?

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M

Mark BryanAuthor

New Contributor

Hi

Yes, tried switching to 4G and tried volte on and off without success unfortunately....think I'm going to change to Vodafone network as I know that works etc

Thanks

Siân W

iD Mobile Employee

I understand that @Mark Bryan

Three have merged with Vodafone so services should be improving; however, this is not an instant thing.

We would be happy to look into this issue further with you if you like?

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M

Mark BryanAuthor

New Contributor

Hi

Thanks for the response.

Yes, would appreciate if you can look into it and let me know if at all possible in the next few days.

Thanks

Siân W

iD Mobile Employee

No problem @Mark Bryan

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

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A

Aqeel Aslam

New Contributor

For last couple of weeks, Signals are too weak at my home that I can’t receive or make a call, it wasn’t happening before

M

Marquerita TAnswer

iD Mobile Employee

Hi @Aqeel Aslam.

Thank you for your post. I am sorry to hear that your signal strength has been weak over the past couple of weeks.

Can you please check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage.

Also try removing and reinserting your SIM card

If possible, try your SIM in another phone; this will help determine whether the issue lies with the handset or the SIM itself.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

littleflower17Lady

New Contributor

Hi my data and phone connection has very poor signal in comparison to 02. It almost feels pointless having a phone as it only works on WiFi.

Gemma M

iD Mobile Employee

Hi @littleflower17Lady,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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