Voice over WiFi disabled in IMS settings | iD Mobile Community
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Question

Voice over WiFi disabled in IMS settings

  • November 3, 2025
  • 2 replies
  • 12 views
U
New Contributor

I have a Pixel 6 and voice over WiFi is not working for me. 

  • Voice over Wifi setting is turned on
  • My number appears correctly under sim settings
  • RCS chat works fine and my number also appears correctly there
  • Dialling #*#*INFO#*#* lets me see the IMS settings where voice over WiFi is ‘Unavailable’
  • I have just spent over an hour on live chat to someone who offered 0 help and disconnected me

As far as I understand, this setting is on the ID mobile side. Can you advise how I can get someone from ID mobile to look at this issue for me? I will be cancelling and complaining if this is not resolved, as I pay for the advertised calling over WiFi. 

    2 replies

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • November 3, 2025

    Hi ​@uselessIDmobile ,

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    U
    New Contributor
    • uselessIDmobile
    • Author
    • New Contributor
    • November 3, 2025

    Hi Michael, appreciate your response. I responded within 3 minutes and still waiting to hear back from you.

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