voice time delays common occurrence now

Forum|Forum|1 month ago
August 6, 2026
7 replies
58 views

The network coverage with ID mobile is good both indoor and outdoor. However, when talking to my parents (and now other friends) on my mobile. I’m getting a very bad time delay. It’s like I’m speaking to someone in Australia. I’ve tried a few tweaks as per previous questions answered, but the delay is still occurring. It’s beyond frustrating and I’m considering leaving ID mobile to try a different network. Any help is appreciated.

M

Marquerita T

iD Mobile Employee

Hi @Bex2607.

Thank you for your post. I’m really sorry you’re experiencing such a noticeable delay on your calls, that’s certainly frustrating, especially when your coverage otherwise seems good.

Could you please try the following basic troubleshooting steps, which often help resolve call quality and delay issues:

Restart your device to refresh your connection to the network.
Turn Airplane Mode on for around 30 seconds, then turn it off again.
Check that your mobile data is switched on (if you’re also experiencing data issues).
Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
Check that your device software is fully up to date.
Reset your network settings to refresh your device’s connection to the network.

Thanks,

Marquerita

The iD Mobile Team

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P

Psim592403

New Contributor

Hi did you resolve the problem with the delay, I have been getting the same issue for months, it happens using wifi calling or cellular, sometimes kicks in quickly or after 5 or 10 minutes of normal conversation. It's really irritating and I am also considering changing provider, for my wife and me. I have done all the resets, cache clearing, even a factory reset. It's not the phone as I have no issue with 2nd sim for work.

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Marquerita T

iD Mobile Employee

Hi @Psim592403.

I am sorry to hear this has been ongoing for months, especially after everything you've already tried, including a factory reset.

Could you please confirm whether the second SIM is also an iD Mobile SIM?

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

Psim592403

New Contributor

Hi My second sim is Spusu, which is EE carrier rather than Three like ID mobile uses.

Kind regards Paul

Gemma M

iD Mobile Employee

Hi @Psim592403,

Thanks for confirming that your second SIM is with Spusu (EE).

In that case, if you're continuing to experience issues receiving OTP messages on your iD Mobile SIM, we'd recommend contacting our Customer Service Team via Live Chat and requesting a replacement SIM to see if this resolves the issue.

Please let them know: