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Community Member
May 20, 2026

Weak connectivity and "temperamental" connectivity

  • May 20, 2026
  • 1 reply
  • 9 views

I've noticed that my data seems so randomly cut out and give me no service for around 5 minutes, when I've had service in that same location before. Some of the time I get data from my SIM card, but most of the time I'm left offline due to me having full bars, then a second later none and being left like that for a moment. I was just wandering if this is a location issue or an issue with my SIM? Another person in my family is experiencing the same issue.

    1 reply

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    May 22, 2026

    Hi ​@RolyPoly379

     

    Thank you for getting in touch. We’re sorry to hear that your experiencing this issue. 

     

    Kindly please confirm if you have tried doing a network rest, manually selecting the iD Mobile network and tried your SIM in a different handset? 

     

    Thanks, 

     

    Anneline

    The iD Mobile Team