Solved
wen switching back to my old number why can't I make phone calls
Hi after switching back to my old number why can't I make phone calls or receive them
Gemma MAnswer
iD Mobile Employee
June 14, 2026
Hi
I'm really sorry to hear you're experiencing issues with your calls. Please try the steps below, depending on the type of phone you have:
For Android:
- Open Settings
- Tap General Management
- Tap Reset
- Select Reset network settings
For iPhone:
- Go to Settings
- Tap Phone
- Tap My Number
- Delete the old number
- Enter the new number
- Tap Save
Then follow these steps to refresh iMessage:
- Go to Settings
- Tap Messages
- Turn iMessage OFF
- Go to Settings > General
- Tap Reset
- Choose Reset Network Settings
- Once your iPhone restarts, go back to Settings
- Tap Messages
- Turn iMessage ON again
Your iPhone should now recognise the SIM and verify your number.
Regards,
Gemma M
The iD Mobile Social Media Team
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