What’s going on with the network and internet? I haven’t had any signal for two days now. Who’s going to pay that bill?”

Hi ​@Advokatmicko,

Thank you for bringing this to our attention. We understand how frustrating this issue is, and we appreciate your patience while we investigate it.

At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available. Thank you again for your understanding and continued patience.

For more information and regular updates, please check out our Service Status page:

Regards,

Gemma M

The iD Mobile Social Media Team

Could you please let me know if there is any possibility reducing or compensating the bill for this time

Hi ​@Advokatmicko,

Once the issue has been resolved, you are able to contact our customer service team via live chat to look into any compensation. 

Regards,

Gemma M

The iD Mobile Social Media Team