Hi ​@Sonia goldsbury,

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
  
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team

Can't even get phone call id phone leaving voice message how can I phone them back my network isn't working 

Hi ​@Sonia goldsbury ,

Could you please provide me with the postcode of your area, so I can check the coverage? Also, could you tell me whether your phone is showing "no service" or "emergency calls only"?

-Michael Z

DL3 6BQ Darlington area this has been over 3 weeks now no network 

Hi ​@Sonia goldsbury ,

Thank you for the message.

I can see that you're communicating with us through private messages, so we'll assist you with the matter.

--Michael Z

Just want to know how long going to be without phone 

This has been 3 weeks now I've can't do anything on my phone ring out or someone phone me just go straight to voice mail 

Hi ​@Sonia goldsbury,

Thank you for sharing, kindly note that we are already dealing with this privately, and we will continue to assist from there. 

We are not able to assist with your account on a public platform. 

Thank you for understanding.

Zandile M

The iD Mobile Team