Hi ​@Sonia goldsbury,

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
  
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team

Someone phone today from id mobile 

That proof that my phone isn't working it gone straight to voice mail 

That proof that my phone isn't working it gone straight to voice mail 

My app keeps crashing on me every time try leave messages to you

Hi ​@Sonia goldsbury 

Thank you for getting in touch with us and I am so sorry that we contacted you and line went to voicemail.

Please send us a private message via our live chat at https://www.idmobile.co.uk/live-chat so that we can look into this issue for you.

Thank you,

Zandile M

The iD Mobile Team 

I've can't my app doesn't work it keep kicking me out 

Hi ​@Sonia goldsbury, 

We’re sorry to hear that you're unable to locate and respond to the private message we’ve sent you. 

For further assistance, please get in touch with our customer service team via live chat https://www.idmobile.co.uk/live-chat

Thanks, 

Anneline