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Community Member
Sadiedog
Community Member
June 20, 2026
Question

why can’t I make calls?

  • June 20, 2026
  • 1 reply
  • 27 views

Why can’t I make calls indoors or outside. There is a small orange dot near the signal bar at the top?

I also have WiFi calling on but can’t connect. 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 22, 2026

    Hi ​@Sadiedog,

     

    We're sorry to hear you're having trouble making calls.

     

    If you're unable to make calls both indoors and outdoors, and Wi-Fi Calling isn't connecting either, there are a few things we'd recommend checking:

    • Restart your phone.
    • Turn Airplane Mode on for around 30 seconds, then back off.
    • Make sure your network selection is set to Automatic.
    • Check that your software is fully up to date.
    • Reset your network settings.
    • If possible, try your SIM in another compatible handset, or try another SIM in your phone. This will help determine whether the issue is with the SIM or the device.

     

    The small orange dot near the signal bars is usually an indicator that your microphone is currently being accessed by an app on your phone, rather than indicating a network issue.

     

    If you've tried the above and you're still unable to make or receive calls, please get in touch with our Customer Service team via Live Chat so they can run further checks on your line and investigate the issue further: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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