Why does my network coverage and internet keep dropping? | iD Mobile Community
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Question

Why does my network coverage and internet keep dropping?

  • September 14, 2025
  • 3 replies
  • 56 views

Mrs Nicki
New Contributor

Hi can someone help me. Lately if someone calls me the coverage suddenly drops and the phone call ends. I then try to ring back to see a message saying. No network available. The internet doesn't always work either. It's quite annoying as the price i pay isn't cheap.

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 15, 2025

Hi there ​@Mrs Nicki, sorry to hear that. What’s the full postcode and what device do you have please?

 

Thanks,

Tyler


Mrs Nicki
New Contributor
  • Author
  • New Contributor
  • September 15, 2025

SK14 4GT And Samsung s24 ultra. 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 15, 2025

Thanks ​@Mrs Nicki 

We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here - Check your network coverage | Support | Three

Unfortunately from time to time, as with any technology, sometimes things don’t work as they should or need updating. We completely understand this isn’t ideal, and are very sorry this happened to you.