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Mrs Nicki
New Contributor
New Contributor
September 14, 2025
Question

Why does my network coverage and internet keep dropping?

  • September 14, 2025
  • 3 replies
  • 114 views

Hi can someone help me. Lately if someone calls me the coverage suddenly drops and the phone call ends. I then try to ring back to see a message saying. No network available. The internet doesn't always work either. It's quite annoying as the price i pay isn't cheap.

    3 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2025

    Hi there ​@Mrs Nicki, sorry to hear that. What’s the full postcode and what device do you have please?

     

    Thanks,

    Tyler

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    Mrs Nicki
    New Contributor
    Mrs NickiAuthor
    New Contributor
    September 15, 2025

    SK14 4GT And Samsung s24 ultra. 

    N.Mulenga
    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2025

    Thanks ​@Mrs Nicki 

    We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

    We hope to have things fixed as soon as possible and will add any updates here - Check your network coverage | Support | Three

    Unfortunately from time to time, as with any technology, sometimes things don’t work as they should or need updating. We completely understand this isn’t ideal, and are very sorry this happened to you.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.