Community Member

why does my phone keep cutting calls of and diesnt call orjer numbers sometimes

1 reply
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Why does my mobile not phone other numbers straight away and cuts off calls all the time

Owethu M

iD Mobile Employee

Hi @Paddyatkinson,

I do apologise that you are having call issues. This can happen for a few different reasons such as poor signal coverage, network issues in your area, SIM card problems, or a handset fault.

Please try the following troubleshooting steps:

Restart your phone.
Turn Airplane Mode on for 30 seconds, then turn it back off.
Check that your software is fully updated.
Remove and reinsert the SIM card if possible.
Try making calls in a different location to see if the issue improves.
Ensure WiFi Calling or VoLTE settings are enabled if your handset supports them.

If the issue continues and calls are still cutting off or not connecting properly, please contact our Live Chat team or DM us on Facebook or Instagram so one of our agents can run further checks on the account and network.

Owethu