Community Member

Why does phone keep cutting off when driving through different ateas,,, Shocking

Forum|Forum|2 months ago
June 13, 2026
1 reply
14 views

Why does the ID connection cut off all the time when driving through different areas, calls numbers and you can hear the phone ringing but other person isn’t connecting, can’t get through on ID line but can on what’s app or c as my through on what’s app but can on mobile line

Gemma M

iD Mobile Employee

Hi @Paddyatkinson,

We're sorry to hear you're experiencing these issues with your service.

If your calls are dropping while travelling between different areas, or you're hearing the phone ring but the other person never connects, we'd recommend trying the following:

Restart your phone.
Turn Airplane Mode on for 30 seconds, then turn it back off.
Ensure your network selection is set to Automatic.
Perform a network settings reset.

We'd also recommend checking our Network Coverage Checker to see if there are any reported issues or planned maintenance affecting the areas you're travelling through: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker

If the issue continues after trying the above, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

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