Why have you sent me a text about 3G?

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I got a text from idmobile saying it appeared I was using a 3G phone and telling me about the 3G switch-off. My phone is showing that it’s 4G so was the text sent in error or has it been sent to all users? My old phone was 3G but some time back I bought a new one as I knew 3G was being switched off.

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Zandile MAnswer

iD Mobile Employee

Hi, @vintageuser

Thank you for getting in touch and sharing this with us. I understand how receiving that message might be confusing, especially since your phone is showing 4G.

The text about the 3G switch-off is sometimes sent as a precautionary message to customers who previously had 3G devices or networks associated with their account. It may not always reflect your current phone’s capabilities.

If your phone is showing 4G, you should be all set, and there’s no immediate action needed on your part. However, if you have any concerns or notice any service issues, please don’t hesitate to reach out to us via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk.

Thank you,

Zandile

iD mobile social media

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