Hi there ​@silverio ,

I’m really sorry you’re having such a bad experience with the signal — especially when you rely on your phone for work. I completely understand how upsetting and stressful that is, and it’s absolutely not the service we want you to have.

I’d really like to try and help you get things working properly.

Could you let me know your postcode and whether this is happening everywhere or just in certain locations?

I can then check the network status and see if there’s a fault or coverage issue affecting you.

You are welcome to contact us via our Socials (Facebook or Instagram), alternatively, you could reach us directly via our email, socialqueries@idmobile.co.uk.

Please allow us to assist you so we can get this resolved one way or another, before you consider leaving us.

-Nadia