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New Contributor
October 14, 2025
Question

why is my call quality terrible when others call me but not when i call them back.

  • October 14, 2025
  • 7 replies
  • 76 views

So when I make calls they’re great quality but any calls I receive sound terrible and hard to understand. This becomes hard when it’s someone like the doctor calling. 

    7 replies

    iD Mobile Employee
    October 15, 2025

    Hi ​@Csab ,

    Please confirm the make and model of your device for and when did this issue start? It also helps to reset network settings.

    -Isa🎀

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    CsabAuthor
    New Contributor
    October 15, 2025

    hi, so it’s a iPhone 15 pro. And the problems have been for 2 years I just did not receive calls often and only just realised it’s on my end that’s the issue

    iD Mobile Employee
    October 15, 2025

    Hi ​@Csab 

     

    Are you hearing a crackling sound whenever you receive a call? If so, the issue might be with the earpiece at the top of your phone, it could be faulty or damaged.

     

    Michael Z

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    CsabAuthor
    New Contributor
    October 16, 2025

    Hi ​@Csab 

     

    Are you hearing a crackling sound whenever you receive a call? If so, the issue might be with the earpiece at the top of your phone, it could be faulty or damaged.

     

    Michael Z

    I can send calls and hear perfectly it’s just when I receive them. Even on Bluetooth this happens 

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    October 16, 2025

    I can send calls and hear perfectly it’s just when I receive them. Even on Bluetooth this happens 

    Have you tried a replacement iD SIM for your iPhone 15, ​@Csab

    A faulty or damaged SIM can result in mysterious issues with mobile network services. 

    Forum member (non-iD).
    New Contributor
    September 8, 2026

    For some reason I brought my iPhone 17 pro max and the top earpiece speaker makes a rattling sound 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@Sammz,

     

    I'm sorry to hear that your new iPhone 17 Pro Max appears to have an issue with the earpiece speaker.

     

    If you're hearing a rattling or buzzing sound from the top speaker during calls, media playback, or at higher volumes, we'd recommend having the device inspected.

     

    As the handset was purchased recently, you can:

    • Visit your nearest Currys store if the phone was purchased through Currys.
    • Contact Apple Support or visit an Apple Store for a diagnostic check.

     

    They'll be able to assess whether the noise is being caused by a hardware fault and advise on the available repair or replacement options.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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