why is my call quality terrible when others call me but not when i call them back. | iD Mobile Community
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Question

why is my call quality terrible when others call me but not when i call them back.

  • October 14, 2025
  • 5 replies
  • 33 views

So when I make calls they’re great quality but any calls I receive sound terrible and hard to understand. This becomes hard when it’s someone like the doctor calling. 

5 replies

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  • iD Mobile Employee
  • October 15, 2025

Hi ​@Csab ,

Please confirm the make and model of your device for and when did this issue start? It also helps to reset network settings.

-Isa🎀


  • Author
  • New Contributor
  • October 15, 2025

hi, so it’s a iPhone 15 pro. And the problems have been for 2 years I just did not receive calls often and only just realised it’s on my end that’s the issue


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  • iD Mobile Employee
  • October 15, 2025

Hi ​@Csab 

 

Are you hearing a crackling sound whenever you receive a call? If so, the issue might be with the earpiece at the top of your phone, it could be faulty or damaged.

 

Michael Z


  • Author
  • New Contributor
  • October 16, 2025

Hi ​@Csab 

 

Are you hearing a crackling sound whenever you receive a call? If so, the issue might be with the earpiece at the top of your phone, it could be faulty or damaged.

 

Michael Z

I can send calls and hear perfectly it’s just when I receive them. Even on Bluetooth this happens 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • October 16, 2025

I can send calls and hear perfectly it’s just when I receive them. Even on Bluetooth this happens 

Have you tried a replacement iD SIM for your iPhone 15, ​@Csab

A faulty or damaged SIM can result in mysterious issues with mobile network services.