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Community Member
June 10, 2026
Question

Why is the signal slow and weak

  • June 10, 2026
  • 1 reply
  • 10 views

slow signal

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 13, 2026

    Hi ​@pixel8mopro,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.

     

    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

     

    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker 

     

    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 

     

    They'll be able to review your account and discuss any available options based on the outcome of their investigation.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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