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Community Member
January 12, 2026
Question

why is the signal so bad

  • January 12, 2026
  • 1 reply
  • 107 views

I recently joined Id as did my partner and my mother. The signal is shocking Worst network I have ever been on. Will this be improving anytime soon? I am a few months into a 2 year contract. I will most certainly be changing provider after the 2 years. I am currently looking into a way to get out of the contract as I feel you are breaching it wirh your poor signal.

    1 reply

    iD Mobile Employee
    January 30, 2026

    Hi ​@SparkintheDark 

    I am so sorry for experiencing bad signal. Please try the following steps: 


    Please use the following link to check the coverage in your area:
    https://www.idmobile.co.uk/help-and-advice/coverage
    or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

    If the issue persists, please try the following steps for iPhone:
    Go to Settings.
    Tap Phone.
    Tap My Number.
    Use the delete button to remove the old number.
    Use the keypad to enter the new number.
    Tap Save.
    1. Go to Settings
    2. Messages
    3. Turn off iMessage.
    4. Go to General
    5. Reset
    6. Reset Network Settings.
    7. Once the iPhone is open.
    8. Go to Settings
    9. Messages Turn ON iMessage.
    10.This will recognize the new sim and have it verified.


    Network settings for Samsung:
    Go to Settings
    Tap General management
    Select Reset
    Choose Reset network settings
    Confirm by tapping Reset settings

    Thank you,
    Zandile

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