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wifi and 4g

  • August 8, 2024
  • 1 reply
  • 21 views

Lily McDermott
Community Member

My WiFi and Mobile data connection are extremely weak and I can’t use my phone properly. 

Best answer by Kash

Hi @Lily McDermott,

Welcome to the Community!

Have you checked the coverage and network status at the link below:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

If you don’t see any issues please test the SIM in a different device and a replacement SIM can also be tested, incase it being a SIM issue.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8133 replies
  • Answer
  • August 14, 2024

Hi @Lily McDermott,

Welcome to the Community!

Have you checked the coverage and network status at the link below:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

If you don’t see any issues please test the SIM in a different device and a replacement SIM can also be tested, incase it being a SIM issue.

 

Kash