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Question

wifi calling issue after roaming abroad

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Since returning from Italy, my Pixel 7 Pro no longer registers for Wi-Fi Calling. In the Android testing menu (##4636##), VoLTE Provisioned and Wi-Fi Calling Provisioned are both disabled. How do I reprovision my IMS services or refresh my eSIM profile?

iD Mobile Employee

Hi @P37CY,

I am sorry that your Wi-Fi calling stopped working once you returned to the UK.

Please try the following steps:

Turn Wi‑Fi Calling off, if the option is still available in:
Settings > Network & Internet > SIMs > your iD Mobile SIM > Wi‑Fi Calling.

Restart the phone.

Reset the network stack:
Settings > System > Reset options > Reset mobile network settings.
If needed, also do Reset Wi‑Fi, mobile & Bluetooth.

Remove and re-add the eSIM:
Settings > Network & Internet > SIMs > select your iD eSIM > Erase SIM.
Then re-download the eSIM from the iD Mobile app

If the option still shows as disabled, please feel free to reach back out to us.

Thanks,

Tashnieka