Hi ​@Half bee 

Thank you for getting in touch with us.

I’m sorry to hear that you are still experiencing issues despite trying the troubleshooting steps, especially as your wife’s device on the same network is working. I appreciate how frustrating this must be.

As the issue persists on your handset only, we will need to escalate this to our technical team for further investigation. They will be able to review your connection in more detail and raise a fault ticket if required.

Please send us a private message so that we can look into the issue and escalate to our technical team. In the meantime, please try the following steps: 

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

You can also check the coverage in your area using the following link:
https://www.idmobile.co.uk/help-and-advice/coverage

Additionally, you may want to try the following steps:
Reinsert your SIM or try it in another phone. This will help determine whether the issue is with the handset or the SIM card.

Thank you,

Zandile M

The iD Mobile Team