wifi calling not working

Forum|Forum|5 days ago
September 23, 2026
1 reply
12 views

Hello at this point in time I am not recieving my phone calls properly.

I can make phone calls myself but any incoming phone calls do not reach my mobile. It typically plays out something like this.

1.Someone will phone my mobile

2. My phone will not ring or register they have phoned

3. About 2 hours later I will receive a message in my messages all saying a missed a phone call from X number at X time

4. I check my phone caller history and it remains empty

I have WiFi calling turned on in my phone's settings so I should be getting these incoming calls as I can make outward ones yet they do not appear.

Any help and suggestions would be greatly appreciated.

M

Marquerita T

iD Mobile Employee

Hi @DJones7274.

Thank you for your post. I'm sorry you've been missing calls. Since you can make calls but incoming ones aren't reaching you, the first thing to try is a network reset. This refreshes your phone's connection to our network and often clears this kind of fault.

Please note that a network reset removes saved Wi-Fi networks and passwords, so keep your Wi-Fi password handy to reconnect afterwards.

If you have an iPhone please follow these steps:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

If you have an Android phone please follow these steps:

Open Settings and tap General management.
Tap Reset, then tap Reset network settings.
Confirm when prompted, and let the phone restart.

Once that's done, please ask a friend or family member to call you and check whether the call comes through and appears in your call history.

Thanks,

Marquerita

The iD Mobile Team

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