Wifi calling not working

Forum|Forum|4 days ago
September 25, 2026
1 reply
16 views

Helllo,

I am having trouble getting wifi calling to work on my iphone. It has been working fine up until now, but today it just shows 3 dots. I have tried restarting the network setting, toggling wifi calling off and on again, updating the phone to the latest version and nothing seems to be working. I live in an area with little to no signal and rely on wifi to make and receive calls. What should I do?

Gemma M

iD Mobile Employee

Hi @anita-c,

I’m sorry to hear your Wi-Fi Calling has suddenly stopped working, especially as you rely on it due to the limited mobile signal in your area.

As you’ve already updated your iPhone, toggled Wi-Fi Calling and reset the network settings, please try the following:

Restart your broadband router and allow it a few minutes to reconnect.
On your iPhone, go to Settings > Mobile Service/Mobile Data and make sure your iD Mobile line is switched on.
If you have more than one SIM/eSIM installed, temporarily disable the other line and test Wi-Fi Calling again.
Go to Settings > Apps > Phone > My Number and make sure your correct iD Mobile number is displayed.
Turn Airplane Mode ON, then manually turn Wi-Fi back ON and connect to your home Wi-Fi. Allow a few minutes for Wi-Fi Calling to register before trying a call.
If possible, connect to a different Wi-Fi network and test Wi-Fi Calling. This can help determine whether the issue is with your home broadband connection or the Wi-Fi Calling service itself.

As you’ve already completed most of the standard troubleshooting, if the above doesn’t resolve the issue, please contact our Live Chat team so they can investigate further and raise this with our Technical Team if required.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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