and before you ask about my wifi, it was working on my old iPhone 15 pro, and its working on my wife's 14 pro still. the wifi is strong, its 500mb up and down and very good mesh signal.

Hi ​@sweeting89  is your handset updated to the latest iOS update? Have you tried a reboot?

Hi ​@Siân W , iOS 26 and yes ive tried turning it off and on again, force shut down and even deleting the esim and trying again.

Alex

Hi there ​@sweeting89, sorry to hear that. Was the device purchased via us, or elsewhere?

Have you tried resetting network settings?

Thanks,

Tyler

Hi ​@Tyler C yes ive tried that to no avail. My wife has just got iD too and wifi calling doesnt work on any wifi network for her either. 
 

its very frustrating. 

OK ​@sweeting89  

I would advise to place the phone in Airplane Mode.

You can then enable Wi-Fi (whilst Airplane mode is enabled) and it should force Wi-Fi Calling.

Can you please let us know how you get on.

Hi, sorry for the long delay between replies. I’ve had to just switch it off but it’s got to the point where the signal isn’t good enough to make or receive calls without it. 
 

Every single call just ends up being a text telling me I missed a call. 
 

I’ve tried every which way of switching it off, on etc. 

can someone actually help me

Hi ​@sweeting89 ,

If you’ve tried all of the above and still can’t make or receive calls reliably, please reach out to our Live Chat team or call us directly so we can investigate further:
You can access Live Chat here: www.idmobile.co.uk/live-chat, or please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail
-Opening hours:

Monday to Friday: 9am – 8pm
Saturday, Sunday & Bank Holidays: 9am – 6pm

We’re here to help and would love the opportunity to get this resolved for you.

Lamiya
The iD Mobile Team