Wifi Calling not working at all | iD Mobile Community
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Question

Wifi Calling not working at all

  • September 21, 2025
  • 8 replies
  • 78 views

I received a new iPhone 17 Pro on friday and since migrating everything and the esim from my previously working iPhone I cannot use wifi calling on any network, it just sends me a text saying I had a missed call. if I try to dial out it just does nothing.

ive tried deleting and getting a new esim but that made no difference and ive tried turning it all off and on again.

ive had to disable wifi calling. how can I make this work?

 

Thanks

8 replies

  • Author
  • New Contributor
  • September 21, 2025

and before you ask about my wifi, it was working on my old iPhone 15 pro, and its working on my wife's 14 pro still. the wifi is strong, its 500mb up and down and very good mesh signal.


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 22, 2025

Hi ​@sweeting89  is your handset updated to the latest iOS update? Have you tried a reboot?


  • Author
  • New Contributor
  • September 22, 2025

Hi ​@Siân W , iOS 26 and yes ive tried turning it off and on again, force shut down and even deleting the esim and trying again.

 

Alex


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2025

Hi there ​@sweeting89, sorry to hear that. Was the device purchased via us, or elsewhere?

 

Have you tried resetting network settings?

 

Thanks,

Tyler

 

 


  • Author
  • New Contributor
  • October 2, 2025

Hi ​@Tyler C yes ive tried that to no avail. My wife has just got iD too and wifi calling doesnt work on any wifi network for her either. 
 

its very frustrating. 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • October 3, 2025

OK ​@sweeting89  

I would advise to place the phone in Airplane Mode.

You can then enable Wi-Fi (whilst Airplane mode is enabled) and it should force Wi-Fi Calling.

Can you please let us know how you get on.


  • Author
  • New Contributor
  • November 10, 2025

Hi, sorry for the long delay between replies. I’ve had to just switch it off but it’s got to the point where the signal isn’t good enough to make or receive calls without it. 
 

Every single call just ends up being a text telling me I missed a call. 
 

I’ve tried every which way of switching it off, on etc. 

 

can someone actually help me


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  • iD Mobile Employee
  • November 10, 2025

Hi ​@sweeting89 ,

 

If you’ve tried all of the above and still can’t make or receive calls reliably, please reach out to our Live Chat team or call us directly so we can investigate further:
You can access Live Chat here: www.idmobile.co.uk/live-chat, or please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail
-Opening hours:

Monday to Friday: 9am – 8pm
Saturday, Sunday & Bank Holidays: 9am – 6pm

We’re here to help and would love the opportunity to get this resolved for you.

Lamiya
The iD Mobile Team