When I’m out and about in London, my mobile data is basically non‑existent. On a good day I might get a very weak connection, but most of the time it’s unusable. Every time I’ve contacted the helpline through Facebook Messenger, I’ve been told to reset my phone and that it will fix the issue — but it never does. Is anyone else experiencing the same problem?
Question
WiFi connection
+15Hi
We're sorry to hear about the issues you've been experiencing with your coverage.
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
Regards,
Gemma M
The iD Mobile Social Media Team
+10Hi
I do apologise that you do not have network coverage.
Please contact via Live Chat so that an agent can investigate the issue further and assist accordingly.
Owethu
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