WiFi connection

3 replies
30 views

When I’m out and about in London, my mobile data is basically non‑existent. On a good day I might get a very weak connection, but most of the time it’s unusable. Every time I’ve contacted the helpline through Facebook Messenger, I’ve been told to reset my phone and that it will fix the issue — but it never does. Is anyone else experiencing the same problem?

Gemma M

iD Mobile Employee

Hi @NoWiFi,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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NoWiFiAuthor

New Contributor

Can you advise how I can check the network coverage if I cannot access my mobile data!?