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New Contributor
June 3, 2026
Question

wifi keeps disconnecting on my phone

  • June 3, 2026
  • 1 reply
  • 110 views

When i am able to connect to my wifi, it doesnt long, im constantly having to reconnect it. Sometimes doesnt work at all

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 4, 2026

    Hi ​@Maydaynay,

     

    Thanks for getting in touch and I am so sorry to hear of the issues that you are facing. 

     

    If your WiFi is turning off automatically on your Android device, this is usually caused by a device setting rather than a network issue. Please try the following steps:

     

    1. Disable WiFi power saving / adaptive WiFi

    • Go to Settings
    • Tap Connections or Network & Internet
    • Tap WiFi
    • Open Advanced settings
    • Turn OFF WiFi power saving mode or Adaptive WiFi (if available)

     

    2. Turn off automatic switching to mobile data

    • Go to Settings > WiFi
    • Look for Intelligent WiFi / WiFi+ / Adaptive connectivity
    • Turn OFF options like:
      • Switch to mobile data
      • Smart network switch

     

    3. Disable Battery Saver

    • Go to Settings > Battery
    • Make sure Power Saving Mode is switched OFF, as this can disable WiFi in the background

     

    4. Keep WiFi on during sleep

    Go to Settings > WiFi > Advanced
    Set Keep WiFi on during sleep to Always

     

    5. Reset network settings (if needed)

    • Go to Settings > General Management / System
    • Tap Reset
    • Select Reset Network Settings

     

    If the issue continues after trying the above, it may be worth checking device-specific settings based on your handset model.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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