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New Contributor
MargaretMary
New Contributor
Oct 8, 2026 6:26 AM UTC
Question

Amazon gift Voucher - not received

I have not received the promised amazon Voucher. Can you please advise on how to receive it?

 

    3 replies

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Oct 9, 2026 12:29 PM UTC

    Hi ​@MargaretMary, 

     

    Thank you for getting in touch regarding your gift card. I’m sorry if you’ve been waiting longer than expected to receive it.

     

    Please note that gift cards, such as Currys or Amazon vouchers, can take up to 120 days (approximately four months) to arrive by email. In the meantime, we recommend checking your inbox, including your Junk and Spam folders, in case the email has been filtered.

     

    If you purchased your plan through a third-party affiliate, such as MoneySavingExpert or Uswitch, iD Mobile does not issue the gift card directly. You’ll need to contact the affiliate network at:


    email: uk-idmobile-queries@awin.com

    • providing your order number and purchase date so they can investigate this for you.

     

    If you purchased your plan directly from iD Mobile and have not received your gift card within the expected timeframe, you can raise the issue with Giftcloud using the link below:

     

    https://giftcloud.zendesk.com/hc/en-gb/requests/new

     

    We apologise for any inconvenience caused and appreciate your patience while this is looked into.

     

    Owethu

    New Contributor
    MargaretMaryAuthor
    New Contributor
    Oct 12, 2026 1:57 PM UTC

    It has been more than 4 months and the offer was directly from you. 

    Nothing in my spam either, i had checked that already.

    Please advise on next steps

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 13, 2026 4:49 PM UTC

    Hi ​@MargaretMary,

     

    Thanks for getting back to us.

     

    As it has now been more than 4 months and you've already checked your spam folder, you'll need to contact Giftcloud directly so they can investigate this further for you.

     

    Please email them at: hello@giftcloud.com

     

    They'll be able to check the status of the offer and advise on the next steps.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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