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Question

Can't change delivery address for phone upgrade

  • April 20, 2026
  • 0 replies
  • 1 view

Hi,

I recently upgraded my phone, however forgot to change my address on my iD account. I didn’t realise it would automatically be delivered here. Unfortunately I no longer live at this address, and the phone has already been unsuccessfully delivered to this address, as a pin is needed to accept the order. I have tried contacting DPD and iD for support but they have not been able to change the shipping address. How can I change it??

Many thanks in advance.