Just tell the bot you want to speak to a person.

Hi, ​@FMacD 

Thank you for reaching out, and I’m sorry to hear about the trouble you’ve experienced with our live chat and the misunderstanding with your order. I completely understand how frustrating this must be.

Please note that our live chat is currently experiencing technical issues. Our technicians are aware and working hard to resolve this as quickly as possible.

In the meantime, could you please send us a private message via our Socials (Facebook or X), Live Chat, Community, or email us at socialqueries@idmobile.co.uk.  We’ll need some personal information to assist you further and get this sorted.

Thank you for your patience and understanding.

-Zandile 

That’s why I was complaining about the AI - it kept telling me agents were not available 

Hi there, @FMacD 

We can assure that we do have agents available via chats, social media and telephonically as well. 

If you do require any further assistance, don’t hesitate to contact us directly. 

Thank you.