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FMacD
New Contributor
October 19, 2025

Cancel Order

  • October 19, 2025
  • 4 replies
  • 149 views

Need to cancel an order because I misunderstood something, tried via live chat but your AI chatbot is abysmal and despite it being within live times it couldn’t connect me to a live agent, so I’m having to post here for help

    4 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    October 19, 2025

    Just tell the bot you want to speak to a person.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    October 19, 2025

    Hi, ​@FMacD 

    Thank you for reaching out, and I’m sorry to hear about the trouble you’ve experienced with our live chat and the misunderstanding with your order. I completely understand how frustrating this must be.

    Please note that our live chat is currently experiencing technical issues. Our technicians are aware and working hard to resolve this as quickly as possible.

    In the meantime, could you please send us a private message via our Socials (Facebook or X), Live Chat, Community, or email us at socialqueries@idmobile.co.uk.  We’ll need some personal information to assist you further and get this sorted.

     

    Thank you for your patience and understanding.

    -Zandile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    FMacDAuthor
    New Contributor
    October 19, 2025

    Just tell the bot you want to speak to a person.

    That’s why I was complaining about the AI - it kept telling me agents were not available 

    Zubeida H
    iD Mobile Employee
    Zubeida H
    iD Mobile Employee
    October 20, 2025

    Hi there, @FMacD 

    We can assure that we do have agents available via chats, social media and telephonically as well. 

    If you do require any further assistance, don’t hesitate to contact us directly. 

    Thank you.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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