Skip to main content
Community Member
wikanowak
Community Member
September 25, 2026

Cashed in an old phone

Hello I have cashed in an old Iphone 15 Plus which I had applied for online and got sent the letter to 85 chapeltown street M12BQ. I have still not received or heard anything about this since. This was under the name Lucy Harries. 

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 27, 2026

    Hi ​@wikanowak.

     

    Thank you for your post. I am sorry to hear you haven't heard anything back regarding your trade-in.

     

    As this relates to a device trade-in, this is handled by Curry's rather than iD Mobile directly, so I'd recommend reaching out to them using one of the following options so they can look into the status of your trade-in for you:

    Curry's: 0344 561 0000
    Trade-in: 0370 111 6565
    Email: TradeUpHelp@currys.co.uk

     

    They'll be able to check the details against the letter you received and give you an update on where things stand.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement