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Community Member
June 6, 2025
Solved

change delivery address

  • June 6, 2025
  • 8 replies
  • 1985 views

I have ordered a phone but I forgot to change my delivery address from the billing address so now DPD is trying to deliver to my parents who are out most of the week. Is there any way to change the delivery address?

    This topic has been closed for replies.
    Best answer by WelshPaul

    To change your address, you should contact the live-chat team via https://www.idmobile.co.uk/live-chat. They will require proof of your new address to complete the change. 

    Alternatively, you can also change your billing address in the iD Mobile app or on my.idmobile.co.uk.

    8 replies

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    June 6, 2025

    Have you asked DPD, ​@Js46811

    Once they have the consignment from iD, you might be able to change the delivery address.

    Forum member (non-iD).
    Siân W
    iD Mobile Employee
    iD Mobile Employee
    June 7, 2025

    Hi ​@Js46811  we are unable to change this now it has been dispatched I’m afraid.

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    Active Contributor
    August 16, 2025

    How do I change the delivery address 

    Decembersangel72
    Gold Contributor
    Gold Contributor
    August 16, 2025

    Hi ​@Js46811 and ​@Jojo68 

    If you have a tracking number then try this link as it will give you the options available to you with regards to redelivery:-

    https://www.dpd.co.uk/content/how-can-we-help/index.jsp

    Hope this helps x

     

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    Kash M
    iD Mobile Employee
    iD Mobile Employee
    August 17, 2025

    Hi ​@Jojo68,

    Please let us know if you require further assistance.

     

    Kash

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    Active Contributor
    August 17, 2025

    How do I change my address I’ve mived

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    August 17, 2025

    To change your address, you should contact the live-chat team via https://www.idmobile.co.uk/live-chat. They will require proof of your new address to complete the change. 

    Alternatively, you can also change your billing address in the iD Mobile app or on my.idmobile.co.uk.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    iD Mobile Employee
    August 18, 2025

    Hi ​@Jojo68 

     

    We’d recommend the same as ​@WelshPaul above, the easiest way to change your billing address would be to use the app.

     

     

    Tom

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