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change delivery address

  • June 6, 2025
  • 8 replies
  • 866 views

I have ordered a phone but I forgot to change my delivery address from the billing address so now DPD is trying to deliver to my parents who are out most of the week. Is there any way to change the delivery address?

Best answer by WelshPaul

To change your address, you should contact the live-chat team via https://www.idmobile.co.uk/live-chat. They will require proof of your new address to complete the change. 

Alternatively, you can also change your billing address in the iD Mobile app or on my.idmobile.co.uk.

8 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 6, 2025

Have you asked DPD, ​@Js46811

Once they have the consignment from iD, you might be able to change the delivery address.


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 7, 2025

Hi ​@Js46811  we are unable to change this now it has been dispatched I’m afraid.


  • Active Contributor
  • August 16, 2025

How do I change the delivery address 


Decembersangel72
Gold Contributor
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Hi ​@Js46811 and ​@Jojo68 

If you have a tracking number then try this link as it will give you the options available to you with regards to redelivery:-

https://www.dpd.co.uk/content/how-can-we-help/index.jsp

Hope this helps x

 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • August 17, 2025

Hi ​@Jojo68,

Please let us know if you require further assistance.

 

Kash


  • Active Contributor
  • August 17, 2025

How do I change my address I’ve mived


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • August 17, 2025

To change your address, you should contact the live-chat team via https://www.idmobile.co.uk/live-chat. They will require proof of your new address to complete the change. 

Alternatively, you can also change your billing address in the iD Mobile app or on my.idmobile.co.uk.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 18, 2025

Hi ​@Jojo68 

 

We’d recommend the same as ​@WelshPaul above, the easiest way to change your billing address would be to use the app.

 

 

Tom