Skip to main content
February 27, 2026
Question

Change delivery address without help chat

  • February 27, 2026
  • 2 replies
  • 121 views

I bought a pay monthly phone and I realised that I had put the wrong address in. Once I realised this the agent help chat and phone help chat services were unavailable. I have now received the “Your ID Mobile order update” email and I didn't have the chance to try to change the delivery address or cancel my order.

What should I do?

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    February 28, 2026

    Go to id CHAT page, type SPEAK TO A PERSON.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    February 28, 2026

    Hi ​@jeclays .

     

    I’m really sorry this happened, I understand how worrying it is when the delivery address is entered incorrectly. I
     

    Since you have received the “Your ID Mobile order update” email, the order may already be being processed for dispatch, which can limit changes to the delivery address.
     

    Please contact the courier (DPD**) as soon as possible to request a delivery address change.

    DPD contact number: 0121 275 0500
    Email: https://www.dpd.com/uk
     

    When contacting DPD, provide:
    • Your tracking number
    • Order reference
    • Correct delivery address
     

    If the parcel is still in transit, they may be able to update the delivery details for you.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.