I bought a pay monthly phone and I realised that I had put the wrong address in. Once I realised this the agent help chat and phone help chat services were unavailable. I have now received the “Your ID Mobile order update” email and I didn't have the chance to try to change the delivery address or cancel my order.
What should I do?
+10Go to id CHAT page, type SPEAK TO A PERSON.
+10Hi
I’m really sorry this happened, I understand how worrying it is when the delivery address is entered incorrectly. I
Since you have received the “Your ID Mobile order update” email, the order may already be being processed for dispatch, which can limit changes to the delivery address.
Please contact the courier (DPD**) as soon as possible to request a delivery address change.
DPD contact number: 0121 275 0500
Email: https://www.dpd.com/uk
When contacting DPD, provide:
• Your tracking number
• Order reference
• Correct delivery address
If the parcel is still in transit, they may be able to update the delivery details for you.
Lamiya
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
