It has been confirmed by your support team thst the second contract on my name has been cancelled and I should have received the refund of 3 months of charges for a phone snd contract that I do not have. When will I receive my refund?
Hi
I'm sorry to hear you're still waiting for your refund.
We did attempt to send you a private message regarding this, however an error occurred and we weren't able to get the message through.
As we're unable to access or discuss account-specific details further here on the Community, please contact our Customer Service Team via Live Chat so they can review the cancellation and provide an update on the refund: https://www.idmobile.co.uk/live-chat
We apologise for the inconvenience and appreciate your patience while this is being looked into.
Regards,
Gemma M
The iD Mobile Social Media Team
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
Spill the beans on what leaves you feeling mugged off in our September Giveaway!
Enter NowPromoter: iD Mobile, Currys Newark Campus, Long Hollow Way, Newark, NG24 2NH
