It has been confirmed by your support team thst the second contract on my name has been cancelled and I should have received the refund of 3 months of charges for a phone snd contract that I do not have. When will I receive my refund?
Solved
complaint
Best answer by Gemma M
Hi
I'm sorry to hear you're still waiting for your refund.
We did attempt to send you a private message regarding this, however an error occurred and we weren't able to get the message through.
As we're unable to access or discuss account-specific details further here on the Community, please contact our Customer Service Team via Live Chat so they can review the cancellation and provide an update on the refund: https://www.idmobile.co.uk/live-chat
We apologise for the inconvenience and appreciate your patience while this is being looked into.
Regards,
Gemma M
The iD Mobile Social Media Team
+16Hi
I'm sorry to hear you're still waiting for your refund.
We did attempt to send you a private message regarding this, however an error occurred and we weren't able to get the message through.
As we're unable to access or discuss account-specific details further here on the Community, please contact our Customer Service Team via Live Chat so they can review the cancellation and provide an update on the refund: https://www.idmobile.co.uk/live-chat
We apologise for the inconvenience and appreciate your patience while this is being looked into.
Regards,
Gemma M
The iD Mobile Social Media Team
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