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It has been confirmed by your support team thst the second contract on my name has been cancelled and I should have received the refund of 3 months of charges for a phone snd contract that I do not have. When will I receive my refund?

Gemma MAnswer

iD Mobile Employee

Hi @Chris's Girl,

I'm sorry to hear you're still waiting for your refund.

We did attempt to send you a private message regarding this, however an error occurred and we weren't able to get the message through.

As we're unable to access or discuss account-specific details further here on the Community, please contact our Customer Service Team via Live Chat so they can review the cancellation and provide an update on the refund: https://www.idmobile.co.uk/live-chat

We apologise for the inconvenience and appreciate your patience while this is being looked into.

Regards,

Gemma M

The iD Mobile Social Media Team

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