My ID mobile sim was dispatched on the 5th of January according to the email I got, what’s with the delay? How do I activate it when I eventually visit a store cause I never planned this?

Hi ​@KolaBIG,

I am once again so sorry about the delay, however due to this being a public platform, we have no access to your account details, so I would not be able to look into your issue directly. 

When you receive the SIM card, you must go online to activate it at www.idmobile.co.uk/yoursim or you can get in contact with us to active the sim.

Regards,

Gemma M

The iD Mobile Social Media Team

But can you tell me if there’s a reason to this delay? Can I still wait till tomorrow or visit the store? When I visit the store, what do I say? What do I do?

Hi ​@KolaBIG 

At the moment, we don’t have a confirmed update on the reason for the delay, but you’re very welcome to visit any Currys store at a time that works best for you. Please remember to take your passport or driving licence for ID verification, just go up to one of the store employees to request a new SIM, and one of the colleagues in store will be happy to provide you with a free iD Mobile SIM card. 

Regards,

Gemma M

The iD Mobile Social Media Team

Hello good morning 

just got my SIM card from a lady at the Curry’s. It’s yet to be activated. How do I do that? I didn’t see your last message otherwise I would’ve gone over there with my ID

https://my.idmobile.co.uk/activate-sim-outside

Joe

It’s requesting for a code and I can’t receive code cause my line has been disconnected. Remember I’m porting from Lebara to ID mobile and my sim has been disconnected for days