Skip to main content
Active Contributor
KolaBIG
Active Contributor
January 11, 2026
Solved

delayed delvery

Hello

I Ordered for an id mobile sim since 5th of January and till today I’m yet to receive my SIM card. My old sim has been disconnected and I can’t make or receive calls. Please what do I do?

    Gemma M
    Gemma MAnswer
    iD Mobile Employee
    January 11, 2026

    Hi ​@KolaBIG 

     

    I’m really sorry to hear that you haven’t received your SIM card yet. You can either collect one free of charge from your nearest Currys store, or contact our customer service team and they can send one out to you. If we send one by post, it usually takes 2–3 working days to arrive.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    View in thread

    8 replies

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    January 11, 2026

    Hi ​@KolaBIG 

     

    I’m really sorry to hear that you haven’t received your SIM card yet. You can either collect one free of charge from your nearest Currys store, or contact our customer service team and they can send one out to you. If we send one by post, it usually takes 2–3 working days to arrive.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    KolaBIGAuthor
    Active Contributor
    January 11, 2026

    My ID mobile sim was dispatched on the 5th of January according to the email I got, what’s with the delay? How do I activate it when I eventually visit a store cause I never planned this?

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    January 11, 2026

    Hi ​@KolaBIG,

     

    I am once again so sorry about the delay, however due to this being a public platform, we have no access to your account details, so I would not be able to look into your issue directly. 

     

    When you receive the SIM card, you must go online to activate it at www.idmobile.co.uk/yoursim or you can get in contact with us to active the sim.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    KolaBIGAuthor
    Active Contributor
    January 11, 2026

    But can you tell me if there’s a reason to this delay? Can I still wait till tomorrow or visit the store? When I visit the store, what do I say? What do I do?

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    January 11, 2026

    Hi ​@KolaBIG 

     

    At the moment, we don’t have a confirmed update on the reason for the delay, but you’re very welcome to visit any Currys store at a time that works best for you. Please remember to take your passport or driving licence for ID verification, just go up to one of the store employees to request a new SIM, and one of the colleagues in store will be happy to provide you with a free iD Mobile SIM card. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    KolaBIGAuthor
    Active Contributor
    January 12, 2026

    Hello good morning 

    just got my SIM card from a lady at the Curry’s. It’s yet to be activated. How do I do that? I didn’t see your last message otherwise I would’ve gone over there with my ID

    JoeKing
    Silver Contributor
    JoeKing
    Silver Contributor
    January 12, 2026

    Hello good morning 

    just got my SIM card from a lady at the Curry’s. It’s yet to be activated. How do I do that? I didn’t see your last message otherwise I would’ve gone over there with my ID

    https://my.idmobile.co.uk/activate-sim-outside

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Active Contributor
    KolaBIGAuthor
    Active Contributor
    January 12, 2026

    It’s requesting for a code and I can’t receive code cause my line has been disconnected. Remember I’m porting from Lebara to ID mobile and my sim has been disconnected for days 

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement