Delayed Upgrade Order – Still Not Despatched After 3 Days

Forum|Forum|13 days ago
August 28, 2026
1 reply
13 views

Hi all,

I completed a phone upgrade on Wednesday, but my order still hasn't been despatched 3 days later.

With previous providers, my upgrades have always arrived the next day, so I'm a bit concerned about the delay. I contacted Live Chat for an update and what could be the issue, but the agent was only able to tell me that I'll get a message once it's despatched, with no timeframe provided. He couldn't tell me if it was a stock issue either so I'm just left wondering when I'm going to receive it! 🤔🤷‍♂️

I ordered it specially for a festival wanted it for a festival this bank holiday weekend but that's not going to happen now.

Has anyone else experienced recent despatch delays with upgrades? Or could a moderator please check if there's an issue with my order status or stock levels? Phone handset is the Google Pixel 11 pro XL in Canyon

Many thanks!

Owethu M

iD Mobile Employee

Hi @EnglandsGlory,

We're really sorry to hear about the delay with your upgrade, especially as you ordered the Google Pixel 11 Pro XL in Canyon specifically for your festival this bank holiday weekend. We completely understand how disappointing it is to have been given no clear timeframe.

There can be delays with despatch where a particular handset or colour is temporarily awaiting stock, so it's possible this may be affecting your order. However, we'd need to check the individual order to confirm the reason for the delay.

As you've already contacted Live Chat, we'd recommend getting back in touch and asking the team to specifically check the current order status, stock availability and expected despatch timeframe for your order. They'll be able to review the order details and provide the most up-to-date information available.

We're sorry again that you've been left waiting without a clear timeframe, particularly given the reason you placed the order. We appreciate your patience and hope the handset can be despatched to you as soon as possible.

Owethu