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delivery

  • February 22, 2026
  • 5 replies
  • 21 views
Anna Kurek
Community Member

I missing my parcel with new phone. What I need to do now

    5 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • February 22, 2026

    Contact the courier coy with the tracking no.

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    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • February 23, 2026

    Hi ​@Anna Kurek ,

     

    I’m really sorry to hear that your parcel hasn’t arrived, I completely understand how worrying this can be.

    Your delivery is handled by DPD UK. Please contact them directly using your tracking number, as they will be able to check the exact location of your parcel and arrange delivery updates.
     

    You can reach DPD UK via:
    • Phone: 0121 275 0500
    • Website: https://www.dpd.co.uk

     

    Lamiya

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    S
    New Contributor

    Do you deliver on a Saturday 

    Decembersangel72
    Gold Contributor
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    Hi ​@Streetwarren24 

     

    DPD delivers Monday to Saturday and provides a precise one-hour delivery time slot on the day of delivery, typically between 8 am and 6 pm, sent via SMS or email. Using the DPD Predict service, you can track the driver in real-time and, if necessary, instruct them to deliver to a neighbour, a safe place, or change the date.
     

    Once you have your tracking number you can go on the DPD website, or click on the tracking link in your notification email/SMS, to change delivery.

    How to Change Your DPD Delivery Day:
    • Via Notification: Use the link in the SMS/email sent by DPD on the morning of delivery.
    • Via Website/App: Enter your 14-digit tracking number on the DPD website or use the myDPD app to select "Change day".

      Hope this helps x!
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    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • May 3, 2026

    Hi ​@Anna Kurek.

     

    I’m sorry to hear that your parcel hasn’t arrived.

     

    In this case, you’ll need to contact DPD directly as they’ll be able to track the parcel and investigate what’s happened.

     

    If you need any further help with your order, you can also reach us via Live Chat here: https://www.idmobile.co.uk/live-chat.

     

    We’ll be happy to assist further.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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