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delivery

  • February 22, 2026
  • 2 replies
  • 6 views
Anna Kurek
Community Member

I missing my parcel with new phone. What I need to do now

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • February 22, 2026

    Contact the courier coy with the tracking no.

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    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • February 23, 2026

    Hi ​@Anna Kurek ,

     

    I’m really sorry to hear that your parcel hasn’t arrived, I completely understand how worrying this can be.

    Your delivery is handled by DPD UK. Please contact them directly using your tracking number, as they will be able to check the exact location of your parcel and arrange delivery updates.
     

    You can reach DPD UK via:
    • Phone: 0121 275 0500
    • Website: https://www.dpd.co.uk

     

    Lamiya

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