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Question

Delivery delay

  • April 15, 2026
  • 1 reply
  • 21 views
N
Community Member

I ordered my phone on 4th April 2026 and today is 17th April but it still hasn't arrived!!!

I have live chat with two different people from ID both giving me different answers. I have kept record of the conversation.

I do alot of business through my phone, if it doesn't arrive by Friday then l will cancel my contract and l will go to another provider. 

      1 reply

      Z
      iD Mobile Employee
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      • Zandile M
      • iD Mobile Employee
      • April 15, 2026

      Hi ​@Nomoreid 

       

      Thank you for getting in touch with us, and I’m really sorry to hear about the delay and the conflicting information you’ve received.

       

      I completely understand how important this is, especially as you rely on your phone for business. We’d like to look into this for you as a priority and find out exactly what has happened with your order.

      Please send us a private message so that we can check the delivery status and escalate if needed.

       

      Thank you,

       

      Zandile 

      The iD Mobile Team

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