Delivery of new mobile to the incorrect address

Forum|Forum|16 days ago
August 24, 2026
1 reply
8 views

I’ve just purchased a new handset through an upgrade with yourselves and have just realised I’ve sent the delivery to my family home address instead of my current one

I’ve tried to change this through DPD but they’ve said due to the type of shipment it is they are unable to change it and that it would need to be updated by yourselves instead

Please can this delivery be updated to

{ REMOVED }

Gemma M

iD Mobile Employee

Hi @DavidLT123,

I'm sorry to hear about the confusion with your delivery address.

Firstly, for your own security, please don't post any personal information, including your address, on the Community as this is a public forum.

Could you let us know if this has now been resolved?

If not, we'd recommend contacting our Customer Service Team via Live Chat as soon as possible, as they'll be best placed to check the status of the order and advise whether any changes can still be made to the delivery details.

https://www.idmobile.co.uk/live-chat

We hope you're able to get this sorted quickly.

Regards,

Gemma M

The iD Mobile Social Media Team

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