Do you ever actually send out the trade-in packs? | iD Mobile Community
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Question

Do you ever actually send out the trade-in packs?

  • September 19, 2025
  • 4 replies
  • 117 views
S
Active Contributor

Hello

I applied to trade in my old phone more than two weeks ago and was advised of a valuation of £230 for my iPhone 13 Pro 256GB plus a promotional £250 for getting a new Google Pixel 10 Pro XL. I haven't received the freepost package to send my phone in and emailed you about this a few days ago. 

I was told to start the process again, which I have done (Trade In Reference 445776102). I then followed the instructions to claim the promo extra £250 but I am unable to proceed as the Pixel Pro 10 offer is no longer available to select from the dropdown menu.

My original ID Mobile order number is 141717488 and I made the purchase on 31st August 2025, well inside the promotional period.

The £250 extra trade-in promo and the £100 Curry's voucher were definitely incentives to commit to a new contract with ID Mobile, so if they are not honoured I would think this is something I need to speak to Trading Standards about.

Please advise.

 

    4 replies

    S
    Active Contributor

    I think I have been scammed. I was sent a DM by “Jennie Glas” with a number to message where someone from ID Mobile would help me. 

    The DMs have now all been deleted

    S
    Active Contributor

    Does anyone from ID Mobile actually read these forums? The customer service so far has been appalling.

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • September 20, 2025

    Hi ​@Silver Fox Design,

    A member of our Social Team will pick up your post shortly, I see it’s in their backlog which they are working through. They’ll likely need to speak to you in Private Messages to get some more details, so please look for a message from ‘iD Support’, our official support account.

    Thanks.

    iD Community Manager
      Tom
      iD Mobile Employee
      Forum|alt.badge.img+25
      • Tom
      • iD Mobile Employee
      • September 21, 2025

      Hi ​@Silver Fox Design 

       

      We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

       

      To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

       

      Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

       

      We’ll see you there. 

       

      Tom

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