New Contributor

Solved

DPD Failed Delivery - Phone in Limbo

Forum|Forum|1 year ago
July 19, 2025
6 replies
117 views

My partner recently purchased her mobile and as per others the delivery says we missed you when we were home.

Raised this with ID already and attempted with DPD and they have both said we can only re-request. This has now meant she has no phone for 7 days now with only the ability to re-request delivery through ID Mobile to DPD.

Other than being infuriating were now paying for a contract and phone she doesn't have access to. Id like to complain but also have someone message privately to follow this up as the agents on chat have been terrible for those we've had assigned.

Best answer by Tyler C

Hi there @Jaymiecroucher, we’re sorry to hear that. If you’d like to make a complaint, you can do so here:

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

If you’re already in touch with us via other platforms, we’d recommend keeping in touch with the same team for updates.

Thanks,

Tyler

Tyler CAnswer

iD Mobile Employee

Hi there @Jaymiecroucher, we’re sorry to hear that. If you’d like to make a complaint, you can do so here:

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

If you’re already in touch with us via other platforms, we’d recommend keeping in touch with the same team for updates.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Kamnhemajay

New Contributor

Hi I just want to know when my phone will be delivered

K

Kamnhemajay

New Contributor

Hi

Gemma M

iD Mobile Employee

Hi @Kamnhemajay,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

stamenkov43

New Contributor

I have the same issue. My new phone was sent without the option to change the delivery slot or redirect it, even to a collection point. DPD is attempting delivery in time slots when I’m not in. ID mobile!!!!!

I’M NOT STAYING AT HOME, HOUSEWIFE WHO IS WAITING FOR THE DELIVERY PRINCE FROM DPD.

AND, ID CUSTOMER SUPPORT IS USELES.

M

Michael Z

iD Mobile Employee

Hi @stamenkov43 ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z