DPD Failed Delivery - Phone in Limbo | iD Mobile Community
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DPD Failed Delivery - Phone in Limbo

  • July 19, 2025
  • 1 reply
  • 55 views
J
New Contributor

My partner recently purchased her mobile and as per others the delivery says we missed you when we were home. 

Raised this with ID already and attempted with DPD and they have both said we can only re-request. This has now meant she has no phone for 7 days now with only the ability to re-request delivery through ID Mobile to DPD. 

Other than being infuriating were now paying for a contract and phone she doesn't have access to. Id like to complain but also have someone message privately to follow this up as the agents on chat have been terrible for those we've had assigned. 

Best answer by Tyler C

Hi there ​@Jaymiecroucher, we’re sorry to hear that. If you’d like to make a complaint, you can do so here:

 

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

 

If you’re already in touch with us via other platforms, we’d recommend keeping in touch with the same team for updates.

 

Thanks,

Tyler

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • July 21, 2025

    Hi there ​@Jaymiecroucher, we’re sorry to hear that. If you’d like to make a complaint, you can do so here:

     

    https://www.idmobile.co.uk/help-and-advice/complaints-procedure

     

    If you’re already in touch with us via other platforms, we’d recommend keeping in touch with the same team for updates.

     

    Thanks,

    Tyler

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