Hi ​@EllieJMM, 

Thank you for reaching out. We’re sorry to hear about the experience you’ve had with the delivery of your order. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

-Anneline