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Community Member
April 21, 2026
Question

DPD says they missed delivery but i wss home

  • April 21, 2026
  • 1 reply
  • 46 views

DPD says they could not deliver my phone despite me being home the whole time - no knock or doorbell rung. They say they will deliver again tomorrow but I'm worried it will be a repeat of today and I can't keep waiting in.

    1 reply

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    April 21, 2026

    Hi ​@EllieJMM

     

    Thank you for reaching out. We’re sorry to hear about the experience you’ve had with the delivery of your order. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    -Anneline