Envelope for old mobile trade in

I recently got this new phone and requested to trade in my old one. I still have not received the envelope/details to return it

iD Mobile Employee

Hi @71Siers,

Thank you for getting in touch, and I am sorry you have not yet received the envelope or return details for your trade-in.

We would be happy to look into this for you and check the status of your trade-in.

You can contact our Live Chat team here:

Alternatively, you can send us a private message via Facebook or Instagram, and our team will be happy to assist you.

I am sorry for the inconvenience, and we will do our best to get this sorted for you.

Regards,

Tashnieka
The iD Mobile Team

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