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Community Member
July 6, 2026
Question

faulty phone over 30 days old

  • July 6, 2026
  • 2 replies
  • 20 views

I have had my flip phone for a few months now and ott of the blue a white line has appeared on screen half way down to where it flips. It has not been dropped or abused in any way. It only appeared sometimes but is there permanently now. How can I get repair/replacement 

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    July 6, 2026

    Contact seller or the Manufacturer.

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    iD Mobile Employee
    July 7, 2026

    Hi ​@Marissands 

     

    Thank you for getting in touch with us, and I'm sorry to hear about the issue with your flip phone.

    As the white line has appeared on the screen and is now permanent, we recommend taking the device to your nearest Currys store for an inspection. The team will be able to assess the fault and advise.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.