Handset returned to Currys by DPD | iD Mobile Community
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Question

Handset returned to Currys by DPD

  • September 15, 2025
  • 1 reply
  • 42 views

My handset delivery was failed once and then on the DPD tracking it says my handset has been returned to Currys. I have tried to use the chat bot and the automated phone line to get answers but no joy. Still haven't managed to get through to a customer service agent but was wondering if anyone has had this experience and could shed some light on the issue. DPD says to contact ID but no luck so far. Any help appreciated.

1 reply

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 15, 2025

Hi ​@Liamwebber180  if the parcel is already on its way back, we will need to arrange for it to be resent out.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.