Community Member

Question

Handset returned to Currys by DPD

2 replies
138 views

My handset delivery was failed once and then on the DPD tracking it says my handset has been returned to Currys. I have tried to use the chat bot and the automated phone line to get answers but no joy. Still haven't managed to get through to a customer service agent but was wondering if anyone has had this experience and could shed some light on the issue. DPD says to contact ID but no luck so far. Any help appreciated.

iD Mobile Employee

Hi @Liamwebber180 if the parcel is already on its way back, we will need to arrange for it to be resent out.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

I have the same issue as this, DPD tried to deliver my upgrade but the code had gone to my son and he hadn't seen the it in time.

Tracking shows that the phone has been returned to currys