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Community Member
September 15, 2025
Question

Handset returned to Currys by DPD

  • September 15, 2025
  • 2 replies
  • 124 views

My handset delivery was failed once and then on the DPD tracking it says my handset has been returned to Currys. I have tried to use the chat bot and the automated phone line to get answers but no joy. Still haven't managed to get through to a customer service agent but was wondering if anyone has had this experience and could shed some light on the issue. DPD says to contact ID but no luck so far. Any help appreciated.

    2 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2025

    Hi ​@Liamwebber180  if the parcel is already on its way back, we will need to arrange for it to be resent out.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    December 16, 2025

    I have the same issue as this, DPD tried to deliver my upgrade but the code had gone to my son and he hadn't seen the it in time. 

    Tracking shows that the phone has been returned to currys