Hi all, 

Surprised I have to create a forum post for this, but alas. 

I contacted ID Mobile late'ish last year about my desire to return a contract mobile that I had had for less than 14 days (within the statutory return window).

I spoke to the team, we agreed a plan of action, and I returned it within the time frame. However, I was charged the full amount of the contract duration upon the return and never given a pro-rata'd refund. 

Can someone please help me sort this out? I'm in desperate need of getting access to the refunded amount. 

Thanks

P.s. hope this is the correct category.